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E‐Invoice
Richeese Factory Malaysia

Requesting for My E-Invoice

You may visit https://richeesefactory.einvoiceportal.my/invoice to obtain your e-Invoice that will be sent to your email address once it has been validated.

What is E‐Invoice?

An e-Invoice is a digital representation of a transaction between a supplier and a buyer that transmits to The Inland Revenue Board of Malaysia (IRBM). https://www.hasil.gov.my/en/e-invoice/

Who can request for E‐Invoice?

From 1 August 2024 onwards, customers that require an e-Invoice can request for it through the below methods depending on mode of purchase, within the same month:

Mode of Purchase Restaurants Request through
Walk‐in customers Specific outlets (Refer list below) https://richeesefactory.einvoiceportal.my/invoice
Richeese app (Pickup or Delivery) All restaurants https://richeesefactory.einvoiceportal.my/invoice
Grab All restaurants Grab app
Foodpanda All restaurants Foodpanda app
Shopee Food All restaurants Shopee app
Lazada All restaurants Lazada app
Tiktok All restaurants Tiktok app

Example:

  1. Customer A purchased drinks through aggregators' platform (i.e. Grab, foodpanda, Shopee food) or merchandises through aggregators' platform (i.e. Lazada, Tiktok), and request for e-Invoice through Richeese Factory Malaysia portal. Will Customer A be able to obtain the e-Invoice?

    No. Customer A will not be able to obtain e-Invoice through Richeese Factory Malaysia web e-Invoice. However, Customer A can request and download e-Invoice from aggregators' platform, in accordance with respective aggregators' policies.

How to request E‐Invoice
  1. Scan the QR on your printed receipt the next day from 10am onwards. QR code is valid for 30 days from the date of purchase.
  2. Fill in the form on the Richeese Factory Malaysia Invoice website & submit.
  3. Receive e-Invoice via email within 24 hours after validation by LHDN.
What are the information that I need to provide in order to obtain e-Invoice from Richeese Factory Malaysia portal?
Individual customers not conducting business Corporate customers
Receipt / Invoice number ✓ ✓
Sales amount ✓ ✓
Sales date ✓ ✓
Name (as per IC) / Company name ✓ ✓
TIN Optional ✓
IC number / SSM Number ✓ ✓
SST number X If applicable
Contact number ✓ ✓
Email address ✓ ✓
Address ✓ ✓
What if I do not want to release this information to Richeese Factory Malaysia?

The above stated information are mandatory fields for generation of IRBM compliant e-Invoice. Richeese Factory Malaysia will not be able to issue e-Invoice if the above information is not provided.

What is Tax Identification Number ("TIN")?

TIN is the income tax number currently recorded by the IRBM. For example, the file numbers of individual residents and non-residents are SG and OG, and the company's file number is C. https://www.hasil.gov.my/media/1iblexbc/malaysia-tin.pdf

My receipt is damaged or loss, what should I do?

If your receipt is damaged or lost :

I entered wrong information and submitted the request for e-Invoice. Can I still amend it?

If it is still within the same month (of the original receipt date), you may contact our customer service for assistance.

What should I do if I have questions or issues with my e-Invoice?

You may contact our customer service at: https://go.momos.com/RicheeseContactUsForm.